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Microsoft Teams Phone

Microsoft Teams Phone

Microsoft Teams has become the hub for collaboration, meetings, messaging and file sharing. With Microsoft Teams Phone, it can also become your complete business phone system.

By adding calling functionality to Microsoft Teams, your staff can make and receive business calls from their computer, mobile phone, tablet or Teams-certified desk phone using the same platform they already use every day.

At Native Digital, we help businesses implement Microsoft Teams Phone solutions that combine voice, collaboration and communication into a single, easy-to-manage platform.

Whether you're replacing a traditional phone system, supporting hybrid work or modernising business communications, Teams Phone offers a flexible and scalable alternative to legacy telephony systems.

Microsoft Teams Phone Anywhere
Mobility

Take Your Business Phone Anywhere

Modern businesses are no longer tied to a physical office. Staff work from home, travel between sites and collaborate across multiple locations.

Microsoft Teams Phone allows users to make and receive calls from virtually any Teams-enabled device, creating a consistent communication experience wherever work happens.

Your office phone number can follow you whether you're at your desk, on a laptop at home or using the Teams mobile app on the road.

This flexibility helps businesses support hybrid work without sacrificing professionalism or accessibility.

Features

Everything You Expect From A Modern Phone System

Teams Phone includes the business calling features organisations rely on every day.

Capabilities such as auto attendants, call queues, voicemail-to-email, call routing, caller ID management, ring groups and time-based routing can all be integrated into your Teams environment.

Rather than maintaining a separate PBX system, staff can manage calls directly within Teams alongside meetings, chat and collaboration.

The result is a simpler communication platform with fewer systems to manage and support.

Teams Phone Number Porting
Teams Phone Number Porting
Migration

Keep Your Existing Phone Numbers

Moving to Teams Phone does not mean starting over.

In most cases, existing business phone numbers can be ported across, helping maintain continuity for customers, suppliers and staff.

We help manage the migration process, including licensing, number porting, call flows, user setup and testing.

This allows businesses to modernise communications without disrupting day-to-day operations.

Partnership

Why Work With Native Digital?

Implementing Teams Phone involves more than simply purchasing a licence. Voice, networking, Microsoft 365 licensing, user adoption, security and business continuity all play a role in a successful deployment.

At Native Digital, we help businesses assess requirements, design call flows, configure Teams Phone, manage migrations and provide ongoing support.

Because we already support many organisations across Microsoft 365, networking and cybersecurity, we can ensure your phone system integrates properly into your wider technology environment.

One platform. One support partner. One less technology headache.

Native Digital Teams Phone

What We Can Help With

Our Microsoft Teams Phone services help businesses modernise communications and replace traditional phone systems.

Calling

Teams Phone Setup

  • Teams Phone deployment
  • User configuration
  • Licensing guidance
  • Calling plan setup
Migration

Number Porting

  • Port existing numbers
  • New DDI allocation
  • Migration planning
  • Testing and cutover
Features

Business Call Flows

  • Auto attendants
  • Call queues
  • Ring groups
  • Voicemail to email
Hybrid Work

Work Anywhere Calling

  • Desktop calling
  • Mobile calling
  • Remote worker support
  • Multi-device access
Management

Teams Phone Administration

  • User management
  • Call routing updates
  • Reporting and support
  • Ongoing administration
Strategy

Voice Modernisation

  • PBX replacement planning
  • Technology assessment
  • Business continuity planning
  • Communication strategy

Frequently Asked Questions

Microsoft Teams Phone adds calling functionality to Microsoft Teams, allowing users to make and receive calls to mobile phones and landlines directly from Teams. It effectively turns Teams into a complete business phone system.
Yes. In most cases existing phone numbers can be ported to Teams Phone, allowing your business to retain its current contact numbers.
No. Calls can be made and received from the Teams desktop app, web browser, mobile app or Teams-certified desk phones.
Yes. Teams Phone is designed for hybrid and remote work, allowing users to access business calling from virtually anywhere with an internet connection.
Features can include auto attendants, call queues, ring groups, voicemail-to-email, call routing, caller ID management, call transfers and time-based call handling.
Yes. Teams Phone can work well for both small businesses and larger organisations, particularly those already using Microsoft 365.
In many cases, yes. Teams Phone provides many of the features traditionally delivered by on-premise PBX systems while simplifying management and supporting hybrid work.
Yes. Teams Phone requires appropriate Microsoft licensing and calling connectivity. We can help assess your current licensing and recommend the best approach.
Every environment is different. Timelines depend on factors such as user numbers, call flows, existing providers, number porting requirements and testing. We can help plan a smooth migration process.
Native Digital helps with more than just the phone service. We assist with Microsoft 365 licensing, Teams configuration, number porting, call flow design, user training, networking requirements and ongoing support. By understanding your wider technology environment, we can help ensure your communication solution works as part of your overall business strategy rather than becoming another isolated system.