Last Updated: 30 May 2026
Native Digital Limited ("Native Digital", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you provide to us.
As a technology partner, we understand that trust is everything. Our customers rely on us to support, secure, and manage systems that are important to their organisations. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, engage with our services, or otherwise interact with us.
By using our website or engaging our services, you agree to the practices described in this Privacy Policy.
Who We Are
Native Digital is a New Zealand-owned technology company providing Managed IT Services, cloud solutions, cybersecurity services, business communications, software licensing, website hosting, digital services, and related technology consulting.
Our Commitment to Privacy
We recognise that our customers trust us with information that is important to their businesses. We take that responsibility seriously.
We aim to collect only the information we reasonably need, use it only for appropriate business and service purposes, protect it with suitable safeguards, and give you reasonable access to correct or update it where required.
Working With Our Customers
To provide Managed IT Services, cloud solutions, cybersecurity services, technical support, and related technology services, we need to collect and maintain certain information about our customers and their organisations.
Most of the information we collect is provided directly by you when you enquire about our services, engage us as your technology partner, submit support requests, purchase software licences, or interact with our website.
We only collect information that is necessary to deliver services, manage customer relationships, maintain security, meet our contractual obligations, and comply with New Zealand law.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Business name
- Email address
- Telephone number
- Postal or physical address
- Job title
- Billing information
- Information submitted through website forms
- Information provided during support requests, enquiries, or consultations
We may also automatically collect certain technical information when you use our website, including:
- IP address
- Browser type and version
- Device information
- Pages visited
- Time and date of visits
- Referring websites
- Website usage statistics
Support Access and Customer Data
As part of providing Managed IT Services and technical support, our team may be granted access to customer systems, devices, cloud platforms, email systems, business applications, backups, security tools, and business data.
Any access is limited to what is reasonably necessary to diagnose, troubleshoot, support, secure, maintain, or improve the services we provide.
Native Digital staff are expected to maintain the confidentiality of customer information and only access customer systems when authorised to do so for legitimate business or support purposes.
How We Use Your Information
We use your information to:
- Provide and manage our services
- Respond to enquiries and support requests
- Deliver Managed IT, cloud, cybersecurity, and communications services
- Process invoices and payments
- Communicate important service updates
- Monitor, maintain, and secure supported systems
- Improve our website and services
- Maintain security and prevent fraud
- Meet our legal and regulatory obligations
- Send marketing communications where permitted by law
We only use personal information for purposes that are directly related to our business operations, service delivery, customer support, security, and legal obligations.
Marketing Communications
From time to time, we may send you information about our services, promotions, events, newsletters, or technology updates that we believe may be relevant to you.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.
Service-related communications relating to your account, support requests, billing, security, or contracted services cannot be opted out of while you remain a customer.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality and user experience.
Cookies may be used to:
- Remember preferences
- Analyse website traffic
- Improve website performance
- Support website security
You can configure your browser to refuse cookies; however, some website functionality may be affected.
We may use analytics platforms such as Google Analytics and similar tools to understand how visitors use our website.
Third-Party Service Providers
We may engage trusted third-party providers to assist us in delivering our services.
These providers may include:
- Microsoft
- Website hosting providers
- Payment processors
- Domain registrars
- Cloud infrastructure providers
- Cybersecurity platforms
- Backup and disaster recovery providers
- Remote support and monitoring platforms
- Email and communications providers
These providers are only given access to information necessary to perform their services and are expected to maintain appropriate privacy and security safeguards.
Data Storage and Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
These measures may include:
- Encryption
- Access controls
- Multi-factor authentication
- Security monitoring
- Endpoint protection
- Backup and recovery controls
- Regular software updates and patching
- Staff security awareness and privacy practices
While we take reasonable steps to protect your information, no method of transmission or storage can be guaranteed to be completely secure.
Employee Accountability
Only Native Digital staff, contractors, or authorised representatives who have a legitimate business reason may access personal information or customer systems.
Unauthorised access, use, disclosure, or handling of customer information is not permitted and may result in internal action, termination of access, or other appropriate steps.
International Data Transfers
Some of our service providers may store or process information outside New Zealand.
Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place and that personal information remains protected in accordance with applicable privacy laws.
Disclosure of Personal Information
We do not sell your personal information.
We may disclose information where necessary:
- To provide services you have requested
- To trusted service providers acting on our behalf
- To comply with legal obligations
- To protect our legal rights
- To prevent fraud or security threats
- To investigate or respond to security incidents
- In connection with the sale, merger, or restructuring of our business
Access and Correction
You may request access to the personal information we hold about you and request correction of that information where appropriate.
If you believe any information we hold is incorrect, incomplete, or outdated, please contact us and we will take reasonable steps to review and correct it.
Data Retention
We retain personal information only for as long as necessary to:
- Deliver our services
- Maintain business records
- Meet legal, accounting, taxation, and regulatory obligations
- Resolve disputes and enforce agreements
- Maintain security, audit, and service history records where appropriate
When information is no longer required, it will be securely deleted, archived, or anonymised where practical.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.
Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page and will take effect immediately upon publication unless otherwise stated.
Contact Us
If you have any questions about this Privacy Policy or wish to request access to or correction of your personal information, please contact us:
Native Digital Limited
5 Jack Conway Avenue
Manukau City
Auckland 2104
New Zealand
Phone: +64 9 309 9930
Email: kiaora@nativedigital.co.nz
Ngā mihi.